Accommodation
All rooms reserved for symposium delegates at Novotel Twin Waters have now been booked, if you still require accommodation please fill out this accommodation booking form and submit to Novotel Twin Waters directly at groups@twinwatersresort.com.au or view the list of alternative accommodation providers below.
If you already have an existing booking with Novotel Twin Waters and would like to extend, change or cancel your booking, please contact the hotel directly at groups@twinwatersresort.com.au or call 07 5450 9591.
Alternative accommodation options
The Sebel Twin Waters, located beside the Novotel Twin Waters, is a collection of self contained Beach Houses and Apartments situated in an exclusive gated precinct, surrounded by the majestic Pacific Ocean, Maroochy River and Salt Water Lagoon. It is a short walk through to the Novotel Twin Waters and guests have the added benefit of the use of the Novotel facilities.
If you will be driving to the symposium or bringing your family with you, there are a few accommodation options about a 10 – 15 minute drive away in Mudjimba. These include: Sand Dunes Resort Accommodation, Marcoola Beach Resort, Surf Air and The Ramada.
We have not reserved rooms at these properties, so please make your enquiries direct or through a reputable third party booking website such as wotif.com, Hotels.com, HotelsCombined, TripAdvisor, Expedia and Trivago.hotel
Existing accommodation bookings at Novotel Twin Waters
Arrival time
Cancellations and changes to your accommodation booking
Existing accommodation bookings
We are unable to provide a refund of any deposits paid to delegates who had booked accommodation for the 2020/2021 symposium. All existing reservations will be transferred to the new 2022 dates.
If you are unable to attend the new conference dates you will not be eligible for a refund of the deposit paid.
Extending your stay
Payment of accommodation
A deposit equal to the first nights stay is required to confirm an accommodation booking. Should notice of cancellation be received the deposit is non-refundable and non- transferable.
30 days prior to Arrival
Full prepayment is required for all new and existing accommodation bookings.
Should notice of cancellation be received all deposits are non-refundable and non- transferable.
If you would like the hotel to settle your accommodation account with a credit card of which you are not the signatory, then a third party credit card authority must be completed by the cardholder and returned to the hotel prior to check-in.
Check-in/check-out
Car parking
Credit card service fee
Cancellation policy
Before 30 days prior to check-in: A one night cancellation fee will apply
Within 30 days prior to check-in: Will incur a 100% cancellation fee.
No shows: Will incur a 100% cancellation fee.
We are unable to provide a refund of any deposits paid to delegates who had booked accommodation for the 2020 symposium and did not cancel by the cut off date of Friday 25 September 2020.
If you did not advise to cancel your 2020 accommodation before the above date, your accommodation booking has been transferred to the 2021 dates and you will not be eligible for a refund of the deposit paid.

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