Accommodation

All rooms reserved for symposium delegates at Novotel Twin Waters have now been booked, if you still require accommodation please fill out this accommodation booking form and submit to Novotel Twin Waters directly at groups@twinwatersresort.com.au or view the list of alternative accommodation providers below.

If you already have an existing booking with Novotel Twin Waters and would like to extend, change or cancel your booking, please contact the hotel directly at groups@twinwatersresort.com.au or call 07 5450 9591.

Alternative accommodation options

The Sebel Twin Waters, located beside the Novotel Twin Waters, is a collection of self contained Beach Houses and Apartments situated in an exclusive gated precinct, surrounded by the majestic Pacific Ocean, Maroochy River and Salt Water Lagoon. It is a short walk through to the Novotel Twin Waters and guests have the added benefit of the use of the Novotel facilities.

If you will be driving to the symposium or bringing your family with you, there are a few accommodation options about a 10 – 15 minute drive away in Mudjimba. These include: Sand Dunes Resort Accommodation, Marcoola Beach Resort, Surf Air and The Ramada.

We have not reserved rooms at these properties, so please make your enquiries direct or through a reputable third party booking website such as wotif.com, Hotels.com, HotelsCombined, TripAdvisor, Expedia and Trivago.hotel

Existing accommodation bookings at Novotel Twin Waters

Arrival time

Please indicate your estimated time of arrival during the booking process. The hotel cannot guarantee early check in. If you require early access, it is recommended that you book and pay for the evening prior to your arrival. If you plan on arriving after 18:00 , please advise the hotel. Failure to do so may mean that your room will be released.

Cancellations and changes to your accommodation booking

Please notify your requests for changes or cancellation by email directly to the symposium secretariat. Any rooms cancelled prior to 30 days will incur a one night cancellation fee. Rooms cancelled within 30 days of arrival will incur a 100% cancellation fee. Cancellation fees will be charged to the individual’s credit card provided for room guarantee.

Existing accommodation bookings
We are unable to provide a refund of any deposits paid to delegates who had booked accommodation for the 2020/2021 symposium. All existing reservations will be transferred to the new 2022 dates.

If you are unable to attend the new conference dates you will not be eligible for a refund of the deposit paid.

Extending your stay

If you wish to extend your stay prior to or following the symposium, please specify your requirements in the special instructions field during the accommodation booking process. Availability and rates will be checked with the hotel before your reservation is fully confirmed.

Payment of accommodation

Upon booking & prior to 30 days of arrival
A deposit equal to the first nights stay is required to confirm an accommodation booking. Should notice of cancellation be received the deposit is non-refundable and non- transferable.

30 days prior to Arrival
Full prepayment is required for all new and existing accommodation bookings.
Should notice of cancellation be received all deposits are non-refundable and non- transferable.

If you would like the hotel to settle your accommodation account with a credit card of which you are not the signatory, then a third party credit card authority must be completed by the cardholder and returned to the hotel prior to check-in.

Download the third party credit card authority form here.

Check-in/check-out

Check-in is available from 2.00pm. Check-out is prior to 10.00am.

Car parking

Complimentary car parking is available to all in house guests.

Credit card service fee

A 1.3% fee applies to all credit card transactions.

Cancellation policy

Any cancellation fee will be automatically charged to the credit card provided for room guarantee.

Before 30 days prior to check-in: A one night cancellation fee will apply
Within 30 days prior to check-in: Will incur a 100% cancellation fee.
No shows: Will incur a 100% cancellation fee.

We are unable to provide a refund of any deposits paid to delegates who had booked accommodation for the 2020 symposium and did not cancel by the cut off date of Friday 25 September 2020.

If you did not advise to cancel your 2020 accommodation before the above date, your accommodation booking has been transferred to the 2021 dates and you will not be eligible for a refund of the deposit paid.